Cancellation and refunds
You can cancel Outreach for free until its first email is sent, and stop it at the end of any month once its first two months are up.
Last updated 21 October 2026.
Ten firms, free
The free list of ten firms costs nothing, and there is nothing to cancel. If you would rather we deleted the record of it, ask and we will.
Before we start work
A contract forms when we confirm your order in writing. Nothing is charged before then. If you change your mind before we have started the work, tell us and we will cancel the order and refund any payment in full. For Outreach that freedom lasts longer, until the first email is sent, as set out below. We sell to businesses, so the fourteen-day consumer cancellation right does not apply. Our own rule gives you the same freedom until the work begins.
Outreach
Outreach, on either plan, has no set-up fee and a two-month minimum, counted from the day we confirm your order.
Until the first email is sent you can cancel it, for any reason, and we refund everything you have paid for the service. Before any email is sent we show you the first day's emails, and none is sent until you tell us to go ahead, so you decide with them in front of you.
Once the emails are going, the two months are due. If you tell us during the second month that you want to stop, the service ends with that month, and after that you can stop at the end of any month. The review in week eight, when a sales engineer goes through the replies with you, comes before the second month ends.
Monthly services
Outreach runs month to month once its first two months are up. You can stop it by telling us by email, and it stops at the end of the billing month in which you tell us. We do not refund part-months once a month has begun, because the work for that month is already under way, and you keep everything produced and paid for. If we have made a mistake, such as billing you after you cancelled, we put it right at once.
If the work is not right
We carry out the work with reasonable skill and care. If something we delivered is wrong or is not what we agreed, tell us within a reasonable time and we will correct it. Where we cannot put it right, we refund the part of the fee that relates to the work that fell short. Replies, meetings and orders depend on other people, so a shortfall in them is not grounds for a refund on its own. Your legal rights as a business customer are not affected by anything on this page.
How to cancel or ask
To cancel an order, give notice on a monthly service, or ask about a refund, write to us at sales@axigrowth.com, or use the contact page. We reply within one working day and confirm what happens next in writing. Refunds are made by the same method you paid with, and card refunds are processed through Stripe.
Questions about cancelling: sales@axigrowth.com