Cancellationand refunds

The free Findability Check

The Findability Check costs nothing and there is nothing to cancel. If you would rather we deleted the record of it, ask and we will.

Before we start work

Placing an order is a request, not a commitment. A contract forms only when we confirm your order in writing, and nothing is charged before that. If you change your mind before we have started the work, tell us and we will cancel the order and refund any payment in full. Because we sell to businesses and not to consumers, the fourteen-day consumer cancellation right does not apply, but our own position above gives you the same freedom until the work begins.

One-off fees

One-off pieces of work, such as an audit, a set-up fee, capability pages or a training session, are booked for a date and involve preparation and a person's time. If you cancel after we have started, we refund the fee less the cost of the work already done, and we give you whatever has been produced up to that point. If we have finished and delivered the work, the fee is due in full. If a date is booked and you need to move it, tell us as far ahead as you can and we will do so at no charge where the diary allows.

Monthly services

The monthly services, such as the visibility monitor, the outbound work, the tender watch and the supplier approval pack, run month to month with no minimum term. You can stop one with thirty days' written notice, which takes effect at the end of the paid month in which the notice period ends. We do not refund part-months once a month has begun, because the work for that month is already under way, and you keep everything produced and paid for. If we have made a genuine mistake, such as billing you after you cancelled, we put it right at once.

The audit credit

If you paid for a Sales Engine Audit and go on to buy anything else on the products page within six months, the audit fee comes off your first invoice for that order, other than documents, reports and bundles that already include the audit. The credit is applied to that later invoice; it is not paid back to you as cash, and it does not carry over beyond six months.

If the work is not right

We carry out the work with reasonable skill and care, and we would rather fix a problem than argue about a refund. If something we delivered is wrong or is not what we agreed, tell us within a reasonable time and we will correct it. Where we cannot put it right, we refund the part of the fee that relates to the work that fell short. What we cannot promise is a particular outcome that depends on other people or on third-party systems, such as a search ranking, a number of enquiries or a place on any buyer's shortlist, so those are not grounds for a refund on their own. Your legal rights as a business customer are not affected by anything on this page.

How to cancel or ask

To cancel an order, give notice on a monthly service, or ask about a refund, write to us, or use the contact page. We reply within one working day and confirm what happens next in writing. Refunds are made by the same method you paid with, and card refunds are processed through Stripe.