Terms ofbusiness

Who these terms are between

These terms are between you, the business placing the order, and Axi Growth of Norfolk, UK. We sell to businesses. By placing an order you confirm you are acting for a business and not as a consumer, so the consumer cancellation rights under the Consumer Contracts Regulations do not apply. Your own cancellation terms are set out below and in our cancellation and refunds page.

What we do

We help manufacturers and other engineering firms get found by buyers and by the AI tools those buyers now use, reach the companies that are about to buy, answer tenders and requests for quotation, and train their teams to use these tools well. The products page sets out each item, what you supply and what you receive. The words on the product page and the order you place together describe the work; where they differ, the written order we confirm takes precedence.

Orders and acceptance

You can order through this site, through the order form on a product page, through the basket, or by email. Placing an order is an offer to buy. A contract forms only when we confirm the order in writing, by email. Nothing is charged before that confirmation. If we cannot take the work on, we will tell you and refund any payment already made.

Prices shown on the site are the current prices and may change, but the price we confirm for your order is the price that applies to it.

Fees, VAT and payment

All prices on the site exclude VAT. VAT is added at the rate in force where it applies. One-off fees, such as a set-up fee or an audit, are invoiced when we confirm the order. Monthly fees are invoiced monthly in advance. Where you pay by card, payment is taken on Stripe's own checkout page; we never see your card number.

Invoices are due within fourteen days of the invoice date unless the invoice states otherwise. If an invoice is not paid by its due date we may pause the work and charge interest on the overdue amount at four per cent above the Bank of England base rate, under the Late Payment of Commercial Debts (Interest) Act 1998.

The audit credit

The audit fee comes off the first invoice for anything on the products page ordered within six months of the audit, other than documents, reports and bundles that already include the audit. The credit applies once, to one later order. It is not paid back as cash and it does not carry over beyond six months.

Monthly services and notice

The monthly services, such as the visibility monitor, the outbound work, the tender watch and the supplier approval pack, run month to month from the day they start. Either of us can end a monthly service by giving thirty days' written notice, which takes effect at the end of the paid month in which the notice period ends. You keep what has already been produced and paid for. We do not tie you into a minimum term.

The free Findability Check

The Findability Check is free and carries no obligation. We run it once per domain per quarter so the underlying costs stay in hand. It uses public information about your website and a small number of AI queries; the report is a snapshot on the day it runs, not a promise of any particular result.

What you provide

For us to do the work you agree to give us accurate information, the access and approvals we need, and a single point of contact who can make decisions. Where the work uses your logo, product photographs, case details or customer names, you confirm you have the right to let us use them for that purpose. Delays or gaps in what you provide may move the dates we have agreed.

Email we send for you

Where we send business-to-business email on your behalf, we do so under the Privacy and Electronic Communications Regulations and the UK General Data Protection Regulation, and to the standard set out in our outreach charter. We write to corporate addresses about matters relevant to the recipient's role, with a working opt-out in every message, and we keep a suppression list that applies across every client we send for. You confirm that any contact data you give us was obtained lawfully and that you are entitled to pass it to us for this purpose.

Your material and ours

Anything you give us to work with stays yours. The finished work we make specifically for you, such as your capability pages, your statement or a report about your firm, becomes yours once it is paid for in full. The methods, templates, software, prompts and general know-how we use to produce it remain ours, and we may reuse them for other clients. We will not name you, quote you or show your work as an example without your written permission.

Confidentiality

Each of us will keep the other's non-public information private and use it only for the work. This does not cover information that is already public, that either of us already held, or that the law requires us to disclose. This duty continues after the work ends.

AI tools and other suppliers

We use AI tools and named service providers to carry out the work, including email delivery, card payment, hosting and language models. We choose them with care and remain responsible to you for the work as a whole. AI tools can be wrong; we review what they produce before it reaches you or your buyers, and we tell you plainly where a result depends on a third party we do not control.

Standard of work

We carry out the work with reasonable skill and care. We do not guarantee a specific outcome that depends on the decisions of other people or of third-party systems. We cannot promise a particular search ranking, a set number of enquiries, a place on any buyer's shortlist, or that a given AI tool will name you. What we promise is the work described in your order, done to a professional standard, with honest reporting of what it found and did.

Liability

We do not exclude or limit our liability where the law does not allow it, including liability for death or personal injury caused by our negligence and for fraud. Subject to that, our total liability to you for any claim connected with the work is limited to the fees you have paid us for that work in the twelve months before the claim. We are not liable for loss of profit, loss of business, loss of goodwill or any indirect loss. You are responsible for keeping your own copies of anything we deliver.

Ending the contract

The notice for monthly services is set out above. Either of us may end the contract at once, in writing, if the other commits a serious breach that is not put right within fourteen days of being asked, becomes insolvent, or stops trading. If the contract ends, you pay for the work done up to that point, and each of us returns or deletes the other's confidential information on request.

Complaints

If something is wrong, tell us and we will put it right where we can. We reply to complaints within one working day and aim to resolve them within ten working days. Our contact page has the ways to reach us.

Changes to these terms

We may update these terms from time to time. The version in force on the day you place an order is the version that governs that order. The date at the top of this page shows when it last changed.

Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.